Shipping policy

SHIPPING AND DELIVERY

Shipping times and costs vary by product, fulfilment location and destination. The available shipping method, estimated delivery time and final shipping cost are shown at checkout before payment.

EU WAREHOUSE PRODUCTS

Selected products are clearly marked as shipping from the European fulfilment center in Poland.

Shipping to available EU countries

Tracked standard shipping costs €9.90, or the equivalent shown in the checkout currency.

Estimated delivery: 5–8 business days from the date of order, including normal order processing. Actual delivery is often faster.

A tracking number is provided.

Shipping to Australia

Tracked International Shipping costs $29.90 AUD.

Estimated delivery time is 7–10 business days, including order processing. Tracking information is provided after the order has been shipped.

Delivery times are estimates and may be affected by carrier delays, customs processing, public holidays, or delivery to remote areas.

OTHER PRODUCTS

Unless a different delivery estimate is shown on the product page or at checkout, other products are generally estimated to arrive within 6–12 business days.

Some products may include free shipping. Where free shipping applies, it will be shown at checkout.

DELIVERY METHODS AND SEPARATE SHIPMENTS

Different postal and courier services may be used depending on the product, fulfilment location and destination.

Orders containing products from different fulfilment locations may be shipped separately. Any applicable shipping charges and delivery estimates are shown at checkout before payment.

DELIVERY DELAYS

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier operations, customs clearance, weather, public holidays or other circumstances outside our control.

Business days do not include weekends or public holidays.

This does not limit the consumer’s legal rights in the event of delayed or non-delivery.

If an order is not delivered within the agreed time, the consumer may request delivery within an additional reasonable period. If delivery is still not made within that additional period, the consumer may terminate the contract and request the corresponding refund, except where applicable law allows the contract to be terminated without granting an additional period.

HOW DO I CHANGE MY DELIVERY ADDRESS?

Please contact us at info@housesnice.com as soon as possible if you need to change your delivery address.

After an order has been shipped, we cannot guarantee that the delivery address can be changed.

HOW DO I CANCEL AN ORDER?

Please contact us at info@housesnice.com as soon as possible if you need to cancel an order.

After an order has been shipped, it can no longer be cancelled.

This does not affect the consumer’s statutory right to withdraw from the purchase within 14 days of receiving the product, where applicable, or any other statutory consumer rights.

Please see our Refund Policy for the applicable procedure, conditions and exceptions.